Store Policy
We founded Locally Crafted Goods & Services Australia with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our Shipping Policy
How We Do It
Locally Crafted monitors and arranges your shipping. As soon as your order has been picked up for transport, we will update your order with a tracking number (where used and/or applicable).
You will receive an email informing you about this update and you can view updates on your order within your account settings under 'My Orders'.
Returns
How It Works
Our return policy reflects a premium customer service by working towards a solution.
Some products might not be eligible for a return, but we will work with you to find a satisfying solution.
Each request for a return starts with submitting the claims / product return form.
Warranty Disclaimer
The Information You Need to Know
As first line service provider to any order made on Locally Crafted's platform for local and sustainable businesses, we are bound by the warranty guaranties of both the product manufacturer and the Australian Consumer Laws (https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees), and the rules and regulations under any of these acts.
Our Privacy Policy
Your Data is Secure
Buyer Terms of Use
Buy with Transparancy
All information about buying from Locally Crafted Australia